How to Transition to the 2020 Certification Program

If you have still stock left in your MultiTrace accounts, this stock needs to be moved manually from your MultiTrace account to your RACP account. Please follow the steps below to initiate this process:

1. Log in to your legacy account in MultiTrace.
2. Close all pending incoming transaction(s) in your “Trade” section.
3. Move the volume(s) you have in your stock to your own RACP account (e.g., ID RA_000000000) by creating a “Sell” transaction from the account(s) you want to close.
   Important: In your sell transaction please indicate 31 March, 2023 under “Change of responsibility date”.
4. To know how to make a sale in the system please refer to our Traceability User Guidance Manual (section 6.A “Sell”) . 
5. In the “Overview” section, verify that the stock is empty. All remaining volumes need to be redeemed or removed.  
6. Download a transaction history of the account for your records. To download the file, go to your trade overview tab and click “Download Excel”.  
7. Log in to your RACP account and confirm the sell transactions you have sent previously from your legacy MultiTrace account (see section 7.A “Confirm” of the Traceability User Guidance Manual). 
8. Reach out to Customer Success at customersuccess@ra.org with your account list of all your account IDs (e.g., ID ME01_0000) that you want to deactivate. 

With the RACP registration completed, we offer the option to consolidate one or more legacy Marketplace accounts into one account that is accessed through the RACP.  

Please note: Consolidating Marketplace accounts will merge information such as Supplier and Clients, Brands, Products, and Type of business. Users will not be merged to your RACP account. You should add any additional users yourself. 

If you want your trademarks approvals in one Marketplace account, please email our Customer Success team at customersuccess@ra.org with the ID of your RACP leading account (e.g. RA_000000000) and a list of all pre-merger Marketplace account IDs that you wish to merge (e.g., RA12345).

With this activity, you are requesting the Rainforest Alliance to redeem all available volumes from your stock overview in MultiTrace. The activity redeem marks the end of the online traceability of certified volumes, as those are traced out of the traceability system. No volumes will be transferred to your 2020 account. More information on the redeem functionality can be found here (section 11. “Redeem”).  

Please note the redeem function may trigger royalties or legacy program fees (see Rainforest Alliance License Agreement General Terms and Conditions).   

This enables you to have your volumes available in your new RACP account. The Rainforest Alliance will move your volumes from your legacy account to your Rainforest Alliance Certification Platform (RACP) account. With this, you will have your stock volumes available for further processing.  

This step may trigger royalties or program fees (see Rainforest Alliance License Agreement General Terms and Conditions).  

With this you allow the Rainforest Alliance to confirm all your incoming transactions and reversals requested in your “Trade & Stock overview” with the status “To be confirmed”. No volumes will be transferred to your new RACP account.

This activity may trigger royalties or program fees (see Rainforest Alliance License Agreement General Terms and Conditions).  

For more information on confirming transactions see here (section 7.A “Confirm”).  

The Rainforest Alliance will confirm all your incoming transactions in your “Trade & Stock overview” with the status “To be confirmed” and move all your available volumes from your legacy account to your RACP account. This will make your stock volumes available for further processing. Note that the Rainforest Alliance will take over all stock positions with a pre-existing reference. Where stock positions do not have a reference assigned to them, the Rainforest Alliance will assign them the following reference “Transfer from legacy account”. This way, you will be able to identify your transferred stock positions.  

This activity may trigger royalties or program fees (see Rainforest Alliance License Agreement General Terms and Conditions). 

With this activity, you enable the Rainforest Alliance to reject all your incoming transactions in your Trade overview with the comment “Please resubmit this transaction to the RACP account RA_xxxxxxxxxxx”. Your suppliers will be requested to re-issue their transactions to your new RACP traceability account.  

More information on the activity “reject” here (see section 7. D “Reject”).

With this, you will allow the Rainforest Alliance to move your existing tea selling marks from your legacy account to your new traceability account. This way, you do not need to create the selling marks all over in the new traceability account. 

A selling mark is the name under which a factory sells its tea. This may or may not be the same as the garden mark (smallholders do not have garden marks; garden marks are associated with tea estates in origins where tea was introduced/managed under a British system).  

Note: Buyers often use the terms “garden mark”, or just “mark” as shorthand for selling mark. More information on tea selling marks here (see section 19. A “Selling Marks”).

By requesting to move your data mapping information, you are allowing the Rainforest Alliance to move all your mapped information. This will enable you to continue with the Excel upload from your RACP account, without having to map your information all over again. 

To help report transactions in bulk instead of individual reporting, MultiTrace has the ‘Transaction Upload’ or Excel upload functionality which allows organizations to process the following actions:  

• Trade (Sell, Purchase, Redeem, Remove) for Single Ingredient  
• Trade for Multi-ingredient  
• Mix  
• Conversion  
• Report Manufacturing  

Prior to proceeding with the Excel Upload feature, you need to set up the Data Mapping to ‘map’ the language of external systems to MultiTrace language. For more information on data mapping, please see here (see section 16. B “Data Mapping”).

By allowing the Rainforest Alliance to move your created multi-ingredient products, you allow them to make them available for you in your new traceability account. This enables you to continue your maintained multi-ingredients, without having to create them all over again.  

To configure a product for use in multi-ingredient reporting, you will need to go to the Report Multi-Ingredient section and create a Multi-Ingredient product. Often companies create here their product based on e.g. stock keeping units, product or bulk level, which they utilize to report multi-ingredient transactions to their buyers. More information on “Maintain Multi-Ingredient” see here (see section 15. A “Maintain Multi-Ingredient”). 

When choosing this option in the account consolidation form, please jump to question 8.  

In the open field you will have the possibility to either specify your stock positions and/or transactions or by inserting “Request Overview” to request the Rainforest Alliance to provide you with an Excel file with your stock overview and pending transactions. The Excel file will include a legend with color coding you should use to indicate your preferred activities. This option allows you to individualize the MultiTrace account consolidation information to your needs.  

To consolidate your legacy Marketplace account(s) into one account that is accessed through the RACP, you can indicate your legacy Marketplace accounts in the online request form. Below you will find a table with information about what will be merged. 

Please reach out to customersuccess@ra.org to request further information on the Marketplace account consolidation.